An exciting opportunity to join a rapidly expanding energetic workforce to help lead fast paced, innovative clinical programming throughout Massachusetts. Family Continuity's mission for over 30 years is to support family success in every community by empowering people, enhancing their strengths, and creating solutions through partnerships to achieve hope, positive change and meaningful lives. This is evidenced by our quality work with clients and a strong commitment to our employees.
Position Summary
The Office Support Worker serves as a member of the team(s) and provides completion or oversees completion of clerical and administrative support needs.
Essential Functions
- Complete contract and third party billing in an accurate and timely manner.
- Complete all aspects of persons served record maintenance including generation, maintenance, purging/closing of files when indicated.
- Assist in monitoring timelines for reports, both administrative and clinical.
- Appointment scheduling and confirmation of appointments, if applicable.
- Maintain persons served database and any relevant data.
- Responsible for preparing, maintaining, and monitoring program Accounts Payables (i.e. vouchering, expense reports, petty cash recording and distribution), following established procedures.
- Maintain office files, including purging/closing files when applicable.
- Assist with maintenance of office machines and program supplies.
- Handle incoming and outgoing mail and faxes.
- Attend meetings, supervisions, and trainings as needed.
- Responsible for ensuring that all phone calls are answered in a timely manner, coordinating/providing coverage as needed, coordinating on-call staff list, and ensuring the answering service is aware of schedules.
- Maintain records for program(s) budgets.
- Perform duties as needed at the reception desk/front office.
- Train and orient new staff to computer operations and office procedures (including paperwork, timelines/deadlines, record maintenance, etc.)
- Support program/team in generating meeting minutes and dispersing to the staff.
- Process persons served record needs, i.e. reviews and requests, daily insurance eligibility, TOPS submission, authorizations, etc. as indicated.
- Perform all other functions and duties as directed by the Senior Office Support and Supervisor/Program/Site Director, and Director of Behavioral Health Operations.
Requirements
- High school diploma or equivalent.
- Minimum of one (1) year experience performing administrative duties such as typing, filing and bookkeeping.
- Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.
- Valid driver’s license and personal vehicle is required.
Benefits
- Extremely competitive reimbursement rates
- Flexible schedules and innovative payment models based on your needs
- Significant salary differential for BILINGUAL Masters Level Clinicians
- Reimbursement for clinical licensure or re-licensure
- Supervision for licensure and in-house training for CEUs
- Employee referral bonuses
- Leads the state in worker safety
- Health and wellness benefits
- A strong reputation in the field with a friendly, collaborative, transparent leadership philosophy and work culture
Family Continuity is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community and people with disabilities.
Job Type: Full-time
Please send cover letter and resume to This email address is being protected from spambots. You need JavaScript enabled to view it.
